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Pixma G6020 started giving error 1476 and won't print

Noni
Apprentice

My G6020 printer has started giving error 1476 which says the print heads are incompatible. They're the same print heads that came with the printer when I bought it and have been working fine for years. I have already checked that the print heads are seated, and they seem to be, unless I have forgotten how hard to press them in.  I have done the maintenance that I can do and made sure the tanks are full. Does anyone know how to fix this?  Any suggestions appreciated! Thank you!

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