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Pixma Canon M6220 prints blank pages and says I have no ink despite the fact I added new cartridges?

unknown
Apprentice

Pixma Canon M6220 prints blank pages and say I have no ink despite the fact I added new cartridges, help? I have tried inserting and re-inserting them properly and reset the settings once.  Please help.

1 REPLY 1

Karl1
Rising Star

Hi unknown,

 

I recommend performing 2-3 deep cleanings to try and resolve the issue.  Use the following steps to deep clean the print head:

 

. Make sure that the power is turned on.

 

 

2. Make sure that one or more sheets of A4 or Letter-sized plain paper are loaded in the cassette.

 

 

3. Open the paper output tray gently, and open the output tray extension.
IMPORTANT

 

  • If the inner cover is open, close it.

 

 

 

4. Clean the print head deeply.

 

(1) Select  Setup on the HOME screen.

 

The setup menu screen will appear.

 

(2) Select  Maintenance, then touch the OK button.

 

The Maintenance screen will appear.

 

(3) Select Deep cleaning, then touch the OK button.

 

 

The confirmation screen will appear.

 

(4) Select Yes, then touch the OK button.

 

The machine starts cleaning the print head deeply.

 

Do not perform any other operations until the machine completes the deep cleaning of the print head. This takes about 2 minutes.

 

The pattern print confirmation screen will appear.

 

(5) Select Yes, then touch the OK button.

 

The nozzle check pattern will be printed.

 

(6) When the completion message appears, touch the OK button.

 

The screen will return to the Maintenance screen.
 
If the issue persists, I recommend using the Contact Us link to get in touch with our live support who can provide any applicable warranty options.

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