PIXMA iP8720 Poor photo print quality and ink stays wet

[oldhiway]

Hello all. So, I bought the Canon PIXMA iP8720 printer recently. I've printed several photos out. Been getting beautiful results...until now. It just started printing very bad quality prints, and the ink on the prints is so wet, it smudges with the slightest touch. I'm printing on 11x17 glossy photo paper. I haven't switched paper. All of my prints to date have looked great and were dry at the completion of printing.

I'm attaching a photo showing the image I'm printing and the print out. The right edge of the print is white because I cancelled the printing before it was finished.

Can someone help me with this? Thanks.

 

[Patrick]

Hi oldhiway,

Typically, when prints are wet and stay wet it is because printing was performed on the wrong side of the paper.  Not all photo papers are coated on both sides.

If you are printing on the correct side of the paper, because there are so many settings that would need to be checked, it would be faster if you contacted technical support.

To contact a Technical Support Representative via phone or chat, please use the link below to log into your My Canon account:

https://mycanon.usa.canon.com

Once logged in, click on your PIXMA iP8720 and then click on the Product Support button. When that page loads, click on either the Phone Support button or the Chat Support button to access support.

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