PIXMA TS3722 - Ink components won’t move to the front to be replaced

[havenmfaith03]

I have a canon printer ts3722 and I’m trying to replace the ink and the ink components won’t move to the center I’ve tried turning the printer off and on again and I’ve tried shutting the front flap and opening it again 

[Patrick]

Hi havenmfaith03,

Because this issue is hardware related, real time feedback from a Support Representative would be very helpful in this instance.  Please contact one of Canon's Technical Support Representatives via phone or chat. To contact a Technical Support Representative, please use the link below to log into your My Canon account:

https://mycanon.usa.canon.com

Once logged in, click on your product and then click on the Product Support button. When that page loads, click on either the Phone Support button or the Chat Support button to access support.