PIXMA TS 6420 shuts off after a period of time

[BOBBYV]

I want my printer on all the time.  I've spent over an hour trying the USELESS online manual and this support forum and I can't find a way to keep the printer on.  HELP!  The only help in this forum I could find for this issue is for a different model that uses keys mine does not have.  HELP!

[Patrick · Accepted solution]

Hi BOBBYV,

To change the auto power setting, please follow these steps:

1.  Please turn your PIXMA TS6420 off, wait 30 seconds and then turn it back on

2.  Please press the OK button one time

3.  Press the down arrow 3 times to select Device settings and press OK

4.  Press the down arrow 5 times to select Other device settings and press OK

5.  Press the down arrow one time to select ECO setting and press OK

6.  Press the down arrow one time to select Energy saving settings and press OK

7.  Press OK on Auto power off

8.  Use the up arrow to select Never and press OK

9.  Repeatedly press the Back button (it is above the OK button) until the home screen appears

For more information, please use this link:

https://ij.manual.canon/ij/webmanual/Manual/All/TS6400%20series/EN/UG/ug-182.html

[BOBBYV]

IF you just follow the web link in the e-mail telling you you have a response, there is no ACCEPT AS SOLUTION button.  You have to login to get that.  Once again Canon scores high marks for making their process as difficult and wierd as possible.