PIXMA TR4720 Unable to scan via USB

[paulletta1]

I have my PIXMA TR4720 Printer setup via USB. I am unable to scan.

1. I select the Scan icon on the printer. The printer shows Scan Mode

2. Load the document into either the Document Feeder or Glass.

3. Select Start Black to start the scan.

4. The printer display shows: "Please Wait Momentarily", stays there for maybe 45 secs and the goes back to Scan Mode without doing anything.

What am I missing?  Can you scan to the computer via USB?

[shadowsports]

Greetings, what operating system version and build are you using the printer with? 

What software or utilities did you install?  You can't just connect the printer using a USB cable and have it start working.  When using a USB connection, you have to install the software first and wait to connect the device until prompted to do so. 

Software and drivers for the product are available here.

Canon Support for PIXMA TR4720 | Canon U.S.A., Inc. https://share.google/6W3JrtfKuXYqibzbC