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PIXMA MX922 problem

oyecisco
New Contributor

My computer no longer recognizes the printer in my MX922.  It recognizes the FAX, which I don't use.  I reinstalled the driver and reset to defaults with no result.  Any advice will be most appreciated.

2 REPLIES 2

Danny
Moderator
Moderator

Hi, oyecisco!

So that the Community can help you better, we need to know exactly which operating system is running on your computer (i.e. Windows or Mac OS, and which version thereof). That, and any other details you'd like to give will help the Community better understand your issue!

If this is a time-sensitive matter, click HERE search our knowledge base or find additional support options HERE.

Thanks and have a great day!

oyecisco
New Contributor

Thanks, Danny - I'm on a Windows 10 operating system on an aging but reliable machine.  The MX922 is several years old now but has been very reliable until now.  When I reinstalled/updated the driver and reset the defaults the FAX appeared in the device list but not the printer.  I'm befuddled, to say the least.  Thanks again for any advice.