PIXMA MX870 says paper is jammed but there is no paper in it

[fiveaugers]

I keep getting an error message that says the rear paper is jammed. There is no paper in the machine anywhere. This printer is only a month old.

[GORDON-MAXWELL]

I DON'T KNOW THIS TYPE OF WORDING

[Patrick]

Hi GORDON-MAXWELL,

The PIXMA MG2560 is only sold overseas, and because of this, is not supported by Canon USA.  To further assistance with resolving the paper issues that you are experiencing, it is recommended that Canon Australia is contacted using this link:

https://www.canon.com.au/support

[Wayne4VU]

Hi Canon,

I have a MG3022.  I have the same issue with paper jam message.  There is no paper jammed.  I unplugged for 15 mins and plugged back in.  The unit is maybe two months old.  It has been used maybe 5 times.  Aside from telling me you are sorry what else do you have? 

[Senga1963]

Same issue I have got canon 4250 and the printer is telling me jam at rear of out but no paper!

[tootall1121]

apparently this is a problem across the board of models. well, out it goes, gotta get another HP I guess. Can't anyone make something that always does what it's supposed to do, nothing more, nothing less? I'm sick of the throwaway bs.

[Rainn72]

I had the same problem. I used a piece of cardstock that was the same size as a regular piece of printer paper and manually ran it through the paper feed by hand and gently pulled it out the other end and out came a tiny plastic wrapper. Printer working fine now. Try that and see if it works for you. 

[davidcal]

printer says it needs paper but there is some in it

[Danny]

Hi, davidcal!

So that the Community can help you better, we need to know exactly which Canon printer model you're using. That, and any other details you'd like to give will help the Community better understand your issue!

If this is a time-sensitive matter, search our knowledge base or contact our US-based technical support team at http://canon.us/SupportCF

Thanks and have a great day!

[Hazelqwer]

This is the second canon pixel MG2950S I've bought and the same thing has happened saying paper stuck when there is no paper stuck I've tried unplugging printer same thing happens the paper crunches up and won't print I have tried every thing even buying new ink I would not recommend this printer to any one and certainly won't be buying another as I've bought two in one year

[Danny]

Hi, Hazelqwer!

Welcome to The Canon Forums, and thanks for posting!

We appreciate your participation, though we need to let you know that your product appears to be a model that is not supported by our team here at Canon USA.  The Canon Community Forum is hosted and moderated within the United States by Canon USA. We are only able to provide support for Canon products manufactured for and used within the US market.

If you live outside the United States, please click HERE and select your country to find support in your part of the world.

Feel free to discuss Canon products sold outside of the United States, but please be aware that you will not receive support directly from Canon USA.

Thanks for choosing Canon!