12-08-2017
10:07 AM
- last edited on
11-22-2022
04:01 PM
by
Danny
Hello, Please advise as to why I am unable to print black and white or scan without the color cartridge's. Thanks.
12-08-2017 10:29 AM
Hi, JBF!
So that the Community can help you better, we need to know exactly which Canon printer model you're using. That, and any other details you'd like to give will help the Community better understand your issue!
If this is a time-sensitive matter, search our knowledge base or contact our US-based technical support team at http://canon.us/SupportCF
Thanks and have a great day!
12-08-2017 11:44 AM
02-23-2018 08:04 AM
11-22-2022 03:49 PM
Thanks for being active in our community. We are happy to share that it is possible to scan with an empty ink tank or cartridge. To start scanning follow the instructions at the link here: https://canon.us/pixma
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