01-29-2020 09:45 AM - last edited on 11-22-2022 02:41 PM by Danny
Totally crap that you cannot scan, whilst your stupid Pixma MG5550 is syaing there is a fault wiht the ink cartridge or has no ink, or does not recognize cartridge. Have tried all the suggested tips to over ride but none of them are working. Big pile of wasted **bleep**e. Talk about producing use once machines.
total disgarce and hardly environemental friendly.
01-29-2020 11:16 AM
Welcome to the Canon Community.
Just FYI, you won't receive official support from Canon for your UK product here in the US.
However, your fellow users might be able to help.
To do that we will need more than a vague description of your issue.
We know your printer model
How is it connected?
What specific error are you seeing?
What OS are you using it with?
What drivers are installed?
Did it work previously?
If yes, what changed?
Like a car, your printer needs to be fully operation before you try to use it or "take it on a trip". So you need to resolve the errors or issues that might keep your printer from functioning correctly before you can expect it to work normally. Scanning is one function, but can rely on the printers ability to print what you've scanned, so starting there is the best first step.
If you want us to try and help we will need more information.
Bay Area - CA
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11-22-2022 04:33 PM
Thanks for being active in our community! We're happy to share that it's possible to scan with an empty ink tank or cartridge. To start scanning, follow the instructions at this link.
03/02/2023: New Firmware Updates Are Available:EOS R7 - Version 1.3.0EOS R10 - Version 1.3.0
2/07/2023: New product announcements!EOS R8 EOS R50RF-S55-210mm F5-7.1 IS STMRF24-50mm F4.5-6.3 IS STMRF15-30mm F4.5-6.3 IS STM
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