PIXMA MG3620 out of color ink after only printing in color once

[shymantha]

I use a PIXMA MG3620. I’ve never had to change the color cartridge as i’ve only ever printed with color one time. It’s now saying it’s empty, after saying low for a while. I’ve only ever used it once so it’s definitely not low or empty. I could handle the low notification but now i can’t print at all with it saying it’s out of color ink.

[Patrick]

Hi shymantha,

Replacing the color ink cartridge will resolve the error you are experiencing.

If you feel that your PIXMA MG3620 is not working correctly, please contact one of Canon's Technical Support Representatives via phone or chat. To contact a Technical Support Representative, please use the link below to log into your My Canon account:

https://mycanon.usa.canon.com

Once logged in, click on your PIXMA MG3620 and then click on the Product Support button. When that page loads, click on either the Phone Support button or the Chat Support button to access support. A Technical Support Representative can determine the cause of the issue and resolve it or provide you with your available service options.

Did this answer your question? If so, please click the Accept as Solution button below so that others may find the answer as well.

[shymantha]

But why do i need to replace the ink cart if it’s not empty? it can’t be, i barely touched it. Isn’t that a waste of money?

[Patrick]

Hi shymantha,

If you feel that your PIXMA MG3620 is not working correctly, please contact one of Canon's Technical Support Representatives via phone or chat. To contact a Technical Support Representative, please use the link below to log into your My Canon account:

https://mycanon.usa.canon.com

Once logged in, click on your PIXMA MG3620 and then click on the Product Support button. When that page loads, click on either the Phone Support button or the Chat Support button to access support. A Technical Support Representative can determine the cause of the issue and resolve it or provide you with your available service options.

Did this answer your question? If so, please click the Accept as Solution button below so that others may find the answer as well.