PIXMA MG2522 Pulls in paper at an angle and jams

[Cap0121]

I am beyond frustrated so figured I would ask here. I'm having issues with the rollers on my printer (Pixma MG2522). It is not pulling the paper through the printer. It pulls it down at an angle and says it's jammed. I'm unsure of what to do at this point. I have tried cleaning the machine according to its directions but still no luck.

[ArthurJ]

Hi,

If there is no paper jam inside the printer and performing a roller cleaning did not resolve the issue, the printer would require service. 

If the printer is in it's 1 year warranty, I recommend reaching out to Canon support for your warranty options. You will need to register your Canon gear HERE to access additional support options.

If the printer is out of warranty, you would qualify for the Canon Upgrade program. This is for out of warranty units which have been diagnosed to require service or are incompatible with a new or upgraded system. This program allows you the opportunity to purchase a replacement product discounted from the list price. Free ground shipping is included with your purchase.

If you would like to take advantage of this offer, please call our Sales Department at (866) 443-8002 Mon-Sat, 9 AM to 9pm EST excluding holidays.

Did this answer your question? Please click the Accept as Solution button so that others may find the answer as well.