Hi prnthead,
Please perform an ink flush. To do this, please follow these steps:
1. Please press the wrench and screwdriver button on your G6020 one time.
2. Repeatedly press the right arrow button to select Maintenance and press OK.
3. Press the right arrow button to select Ink Flush and then press the OK button.
4. Choose All Colors and press OK.
5. Check the displayed message and press the OK button.
6. Use the left arrow to select Yes and then press the OK button.
7. Use the left arrow again to select Yes and press OK.
Once complete, please use the left arrow to select Nozzle check and press OK to print a test page.
Do the colors appear?
If not, your PIXMA G6020 would require service. If your PIXMA G6020 was purchased less than a year ago, please contact one of Canon's Technical Support Representatives via phone or chat to obtain your in warranty options. To contact a Technical Support Representative, please use the link below to log into your My Canon account:
https://mycanon.usa.canon.com
Once logged in, click on your PIXMA G6020 and then click on the Product Support button. When that page loads, click on either the Phone Support button or the Chat Support button to access support.
If your PIXMA G6020 is out of warranty, you are eligible for Canon's Upgrade Program. This is for out of warranty units which have been diagnosed to require service, or for some reason are incompatible with a new or upgraded system. This option allows you a one-time opportunity to purchase a replacement product, discounted from the list price.
If you would like to take part in this option, please call our Sales Department at (866) 443-8002 Monday through Saturday, 9am to 9pm. Let them know you have been working with technical support and the Canon Upgrade Program was offered.
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