PIXMA G4280 - can't set up because Printer Head won't move

[nemesis55]

Bought my 1st G4280-FEB 2025, but was having printing issues after it went thru an update.  Canon Support decided to send me a new G4280.  Plugged it in⚡, but i can't set it up because the Printer Heads won't move to the center when you open the Unit. (Support Code 1470)
I don't want to force them & I have searched online without a solution.  (solution keeps sending me to a page that says it will move to center automatically when you open the unit 😡😡😡
Any help?

[DerrickL]

Follow this guide for setup hopefully it will resolve your issue. 

https://youtu.be/BDkyipWXoEY

[nemesis55]

No it doesn't help at all.
Your post is the "very general" instructions of downloading the Master Setup files.

My post was about the fact that it won't even let me get 2 steps after turning the printer on.

[DerrickL]

Canon printer code 1470 means the print head is not installed properly, common on G-series printers like G7020, GX1020, G3270, G2270, G6020, G3010 series https://support.usa.canon.com/kb/s/article/ART175725, https://support.usa.canon.com/kb/s/article/ART183951, https://support.usa.canon.com/kb/s/article/ART181469, https://support.usa.canon.com/kb/s/article/ART181349, https://www.youtube.com/watch?v=RaPbm1Jgo2E,. To fix it, open the scanner, firmly press the print head locking cover and the joint buttons until they click, then close the cover; if that fails, gently remove, clean contacts, and reinstall the print heads, ensuring all orange tape is removed and they lock securely.