My printer just quit while printing caused by a paper jam? Cannot get the printer to turn on.

[awfulart]

My printer just quit while printing caused by a paper jam?  Cannot get the printer to turn on.  I have checked the electrical connection and it is ok.  Printer is only 13 months old.  Very disappointed in this since the printer has only seen moderate use.

Printer is an MX990-992

[Ramona]

Hi awfulart,

Please follow these steps to try and get the unit to power back on:

1.  Unplug the power cord from the back of the printer and from the wall outlet/surge protector and leave them out for at least 10 minutes, then plug it back in.  Sometimes one port on a surge protector will work, while another will not, so we recommend plugging the printer directly into a wall outlet.

2.  If the printer reset didn't work, please try to plug the printer into another power outlet in a different area of the room, or another room if possible and try to turn the unit on.

3.  If you have another power cord you can use with the printer, please try to use that power cord to see if this will resolve the issue.

If the unit still does not turn on after these steps, the unit will require servicing to resolve the issue.  Please Contact Us for your servicing options.