My printer is printing in shades of pink vs all colors! PIXMA MG6620

[Jenine]

Hello!

Welcome to the Canon Forums and thanks for your post!

To have a better understanding of your issue, please let everyone know what operating system (Windows Vista/7/8 or Mac OS 10.X) you are using and if you are connected via USB or WI-FI. That way, the community will be able to assist you with suggestions appropriate for your product.

Any other details you'd like to give will only help the Community better understand your issue!

If this is a time-sensitive matter, our US-based technical support team is standing by, ready to help 24/7 via Email at http://bit.ly/Canon-Support or by phone at 1-800-OK-CANON (1-800-652-2666) weekdays between 10 AM and 10 PM ET (7 AM to 7 PM PT).

Thanks!

[canonprinterlv]

Using Windows 7.....WI-Fi

[Kbilda]

Hello,

I have a G4210 printer and my ink wells all have ink, however, my printer does not print color, only darker and lighter shades of pink. I have had this issue for months!  Help please! 

[Patrick]

Hi Kbilda,

To resolve this issue, please follow the steps on this page:

https://support.usa.canon.com/kb/index?page=content&id=ART175163

[Michael]

Hello.

First, please make sure that the ink tanks are installed in the printer correctly and are in the correct order.  The order from left to right is as follows:

CLI-251M
CLI-251BK
CLI-251Y
PGI-250PGBK
CLI-251C

Next, a test of your PIXMA MG6620 should be performed.  This will tell us if the printer is working correctly.  To do this, please load letter-sized paper in the PIXMA MG6620 and follow these steps:

 1.  Flick the HOME screen and then tap Setup.

 2.  Tap Maintenance.

 3.  Tap Print nozzle check pattern.

 4.  Tap Yes.

The Nozzle Check will print.  Please compare your printout to the example that has been attached to this message.  If they differ, please perform a few printhead cleanings.

To perform cleanings, please follow these steps:

 1.  Flick the HOME screen and then tap Setup.

 2.  Tap Maintenance.

 3.  Tap Cleaning.

 4.  Tap Yes to clean the printhead.

 5.  Tap Yes to print another Nozzle Check and check the results.

If the unit continues to print incorrectly, find more help at Contact Us.