My computer does not recognize my new PIXMA MG2920

[emilyrose234]

My computer does not recognize my new PIXMA MG2920, so it will not print. In fact, it doesn't do anything. I have been trying to resolve this for days with no success. I thought I might try this forunm before I decide to return the printer.

[jrhoffman75]

Hi. Wired or wireless? Which operating system - Mac or PC.

Try this: https://www.youtube.com/watch?v=x0pgiy385VI

[emilyrose234]

Windows XP-Desktop

Thanks-I'll try it.

[KathiB]

Hi,

I have had this problem on and off for a long time now.

I have read posts tried many different things and now I have found that my Windows Firewall is preventing the reception of the printer!

I have disabled it and it can find my printer no problem.

I do have Norton Security so I dont think the firewall is necessary. I think sometimes it gets put back on with microsoft updates?

Hope this helps?