My brand new mx922 won't print color. I have not yet completed set up.

[tumpuna10]

My brand new mx922 won't print color. I have not yet completed set up since the alignment step gives the error 2500

[Ramona]

Hi tumpuna10,

If the 2500 error is still displayed on the printer, please press and hold down the STOP button for at least 10 seconds to clear the error.  Once the error is cleared, please follow the steps located here to print a nozzle check pattern from the printer.

If the nozzle check pattern does not print correctly, we recommend performing a cleaning and deep cleaning on the unit to try and resolve the issue. To perform the cleaning, please follow the steps located here. If the ink still does not print correctly, please follow the steps located here to perform a print head deep cleaning on the printer.  We recommend performing at least two deep cleanings.

If you still experience the same issue after performing the print head cleaning and deep cleanings, or if you were unable to clear the 2500 error to perform the cleanings, the printer will require servicing.   We ask that you please call 1-866-261-9362, Monday - Friday 10:00 a.m. - 10:00 p.m. ET (excluding holidays) to obtain your servicing options.  There is no charge for this call.