Hi denniscooper,
First, please make sure that the installed ink tanks are correct and full of ink. The correct order is:
CLI-226BK
CLI-226M
CLI-226C
PGI-225BK
CLI-226Y
Next, please print the nozzle check pattern to determine whether the ink is ejecting properly from the print head. To do this, please follow these steps:
1. Make sure that the machine is turned on.
2. Load a sheet of A4 or Letter-sized plain paper in the Auto Sheet Feeder or the Cassette.
3. Open the Paper Output Tray and then open the Output Tray Extension.
4. To print the nozzle check pattern, please press the Menu button and then:
4-1. Press the Setup button.
4-2. Select Maintenance, then press the OK button. The Maintenance screen is displayed.
4-3. Select Print nozzle check pattern and then press the OK button. The pattern print confirmation screen is displayed.
4-4. Select Yes and then press the OK button.
The nozzle check pattern is printed and the pattern confirmation screens are displayed alternately. Please compare your printout to the example that has been attached to the bottom of this post.
If they differ, perform a few cleanings. Please perform the following steps to perform a Deep Cleaning:
1. Press the Menu button.
2. Press the Setup button.
3. Select Maintenance then press the OK button.
4. Select Deep Cleaning and press OK.
5. Press OK to select Yes.
The Deep cleaning will be performed. After 2 or 3 cleanings, print another test page.
Does the test page print correctly? If not, it is recommended that you contact live technical support . There is NO charge for this call. Real time feedback of a live technical support call would be very beneficial in this case.
Please dial 1-866-261-9362, Monday - Friday 10:00 a.m. - 10:00 p.m. ET (excluding holidays). A Canon technical support representative will be able to resolve this issue faster.
