After three new ink cartridges, yellow, red & small black, installed in PIXMA MG 5220 multi function machine, machine displayed following message: More than one ink tank of the following color is installed -- Red.
After removing red & small black cartridges several times, tapping on side of desk and wiping ink sponge with paper towel, the message continues & machine not operable.
To try and resolve the issue, please remove all of the ink tanks and print head from the printer, then ensure that the ink tanks are re-installed in the printer in the following order:
|CLI-226BK (Black)||CLI-226M (Magenta)||CLI-226C (Cyan)||PGI-225BGBK (Black)||CLI-226Y (Yellow)|
Once this has been completed, please turn off the printer, unplug the power cord, and leave it out for at least 10 minutes, then plug it back in and turn it back on. If the error continues, the printer will require servicing. Please click on the Contact Us link below to obtain your servicing options.
This didn't answer your question or issue? Find more help at Contact Us .
Thanks for posting in the Canon Forums!
The Forum is not intended for immediate help, but a place to allow for the Community to give you assistance and feedback.
If you are in the United States and this is an urgent support need, please CLICK HERE to reach our friendly Technical Support Team. If you are in a time crunch, there is an option to email our technical support team. Emails have an 8 hour turnaround time.
If you live outside the United States, please click here and select your country or region for your support needs.
12/05/2023: New firmware updates are available.
09/26/2023: New firmware updates are available.
08/18/2023: Canon EOS R5 C training series is released.
07/31/2023: New firmware updates are available.
05/18/2023: New firmware updates are available.
03/30/2023: New firmware updates are available.