MY PRINTER JUST STOPPED. COPY LIGHT IS ON BUT SCREEN WON'T LIGHT UP

[ERNESTINE125]

HELLO CAN SOMEONE HELP ME. MY PRINTER JUST STOPPED IN THE MIDDLE OF A PRINT JOB. AND WOULDN'T TURN ON, I HAVE UNPLUGGED IT AND PLUGGED IT INTO A DIFFERENT OUTLET. NOW THE COPY LIGHT IS ON BUT THE SCREEN IS NOT

[SamanthaW]

Hi!

Welcome to the Canon Forums and thanks for your post!

To have a better understanding of your issue, please let everyone know what operating system (Windows Vista/7/8 or Mac OS 10.X) you are using and if you are connected via USB or WI-FI. That way, the community will be able to assist you with suggestions appropriate for your product.

If this is a time-sensitive matter, our US-based technical support team is standing by, ready to help 24/7 via Email at http://bitly.com/CanonEmail or by phone at 1-800-OK-CANON (1-800-652-2666) weekdays between 10 AM and 10 PM ET (7 AM to 7 PM PT).

Thanks! 

[ERNESTINE125]

Hello and thank you for your response. My operating system is windows 10

[Danny]

Hi again, Ernestine125!

Could you also please let us know which model printer you're using?  We want to make sure we know what you're working with.

Remember that our US-based technical support team is ready to help 24/7 via Email at http://usa.canon.com/support or by phone at 1-800-OK-CANON (1-800-652-2666) weekdays between 10 AM and 10 PM ET (7 AM to 7 PM PT), if you need more immediate assistance.

Thanks and have a great day!

[ERNESTINE125]

cannon MX922

[Michael]

Hello.

To try and resolve this issue, please unplug the power from the unit for about 25-30 minutes.  Once this time frame has passed, plug the unit in directly to a wall outlet to see if the display will power up properly.

If the issue persists, troubleshooting with our support group will be needed to narrow down the cause of your issue. Please contact our support group using the "Contact Us" link below for additional assistance.

This didn't answer your question or issue? Find more help at Contact Us.