02-05-2017 11:10 AM
This is driving me nuts -- I have scanned a couple hundred of documents that are 3x5 or 4x6 in size and they
scanned fine. Now all of a sudden my scan results are way too large in height. They used to be (according to properties in Windows) 884 pixels, now they are 3152 pixels.
Can someone please tell me how to correct this, I have looked everywhere and cannot figure out what I did and how to change it back. I am using Canon Quick Menu, I think it is called and am on Windows 7 if that matters.
Thanks in advance for any help.
02-05-2017 12:37 PM
Hi royalsfan,
Please follow these steps:
1. From the Start menu, select All Programs > Canon Utilities > IJ Scan Utility > IJ Scan Utility to start IJ Scan Utility.
2. Click the Settings button.
3. Click on the tab on the left hand side that corresponds to the type of scanning that you are doing.
4. On the right hand side, please set the appropriate Paper Size.
5. Click OK.
Attempt to scan.
For more information regarding scanning with the IJ Scan Utility, please use the following link:
If you continue to have difficulties, please contact our support group using the following link:
http://Canon.us/ContactLI
12/05/2024: New firmware updates are available.
EOS R5 Mark II - Version 1.0.2
09/26/2024: New firmware updates are available.
EOS R6 Mark II - Version 1.5.0
07/01/2024: New firmware updates are available.
04/16/2024: New firmware updates are available.
RF100-300mm F2.8 L IS USM - Version 1.0.6
RF400mm F2.8 L IS USM - Version 1.0.6
RF600mm F4 L IS USM - Version 1.0.6
RF800mm F5.6 L IS USM - Version 1.0.4
RF1200mm F8 L IS USM - Version 1.0.4
Canon U.S.A Inc. All Rights Reserved. Reproduction in whole or part without permission is prohibited.