MX922 Scanner stopped working all of a sudden.

[williampeck1958]

I have a Canon PIXMA MX-922 and the scanner stopped working (right in the middle of something important). It was working fine for like two years, now it's kaput. It prints fine on USB.

I've googled this and see lots of similar questions but nothing I've tried works. I re-installed the software from scratch, and printer again works, but not the scanner.

When I start the scan from the machine, it says "Processing, Please wait momentarily", then it just stops and stills there mocking me . . . 

 When I start from the computer, it starts out well, sucking the paper into the scanner, then it fails.

[CynthiaH]

WOW!!!!  My scanner just stopped working again, but I used the fix that I sent in a while back  again, and it started working again!  I'm so glad that it's recorded here in the Canon Community pages.

[CynthiaH]

I thought I had my scanner working, but it would only scan 1 page at a time after many hours of working with it.  So, I found a new way to FIX it and get it to scan multiple pages (slowly, but it gets it done).  Go to your Programs list from your computer's main menu on the left bottom of your screen.  Scroll to & click on Canon Utilities. Then Click on My Printer, and then, click on Diagnose and Repair Printer.  It works!  Thank goodness!  I was ready to throw in the hat if it didn't.

[kateuscher]

Thank you! This fixed it quickly!

[williampeck1958]

nice! (The 5-year thread that keeps on ticking!) 

[WhyCanonWhy]

This printer is seriously a problem and shouldn't of made into consumers homes

[CynthiaH]

Same thing happened to me. After trying everyone's suggestions and working on it myself, I fixed it. first problem I also had was that my wifi disconnected.  Once I did the Standard WiFi set up including putting in the passcode instiead of via Wifi which wasn't working, I found that I was still able to print from my computer. If you can print docs from your computer than, it's likely this one simple thing that somehow reset.  Click on your SCAN button, then look at the 2 top lines on your Canon MX922 screen.  It shows what your scan will be sent to. Then, click on the Save/Forward button on the bottom left of your Canon screen. 3 choices will appear,  Click OK on the "PC" picture. On the next screen, you'll get 2 lines again.  Select whichever one is your PC or DESKTOP.  Mine was, "my name DESKTOP-a set of number & letters".  All of a sudden the scanner began working perfectly again with the Image Garden.  

[williampeck1958]

CynthiaH - thanks for posting your solution, glad you got it working.

[CynthiaH]

Williampeck1958 - It's the strangest thing, but my printer began acting up after a recent Windows 10 update.  The printmode is still slow to go, but at least it works.  Scanning still works like before.  But, when it cut off the wifi that was very frustrating given that it's a wifi printer.  I did it all to get this printer back up and running and even reinstalled the disk that came with it.  So, I hope my post helps others.  They just have to look 1-step beyond directing their scanner to their PC to direct it to a location in the PC for some reason.