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MX922 Internal Error code: 4,202,14

sbarker
Apprentice

When scanning from my MX922 I receive an error.  I can find nothing addressing this since 2016 and the advice was to call customer support at the time. Please help & if I need to call in, let me know.

sbarker_0-1648740426088.png

 

1 ACCEPTED SOLUTION

Patrick
Product Expert
Product Expert

Hi sbarker,

Reinstalling will resolve this issue. To do this, please follow these steps:

1. Press the Windows key on your keyboard and the letter R, then let both go.

2. In the Run window, please type CONTROL PANEL and click OK.

3. Click on View devices and printers (or Devices and printers, depending on your view).

4. Right click the Canon MX920 series and left click on Remove device. Repeat until all MX920's are removed.

5. Click 1 time on one of the other printers installed.

6. At the top, click on Print Server Properties.

7. Click on the Driver tab.

8. Click on the MX920 in the list. Click the Remove button at the bottom.

9. Choose Remove driver and driver package and click OK.

10. Click Yes and then Delete.

11. Repeat until all MX920s are removed from the list.

12. Click Close to close that window.

13. In the upper left corner, click on Control Panel (or the Back button).

14. In Control Panel, click on Uninstall a program (or Programs and features, depending on your view).

15. Click once on "Canon MX920 series MP Drivers" and then click Uninstall at the top.

16. Follow the on screen prompts to uninstall the driver. When you click Complete, the driver is uninstalled.

17. Once done, please reboot your computer.

When your computer restarts, we will reinstall:

1. Please use the following link:

https://www.usa.canon.com/internet/portal/us/home/support/details/printers/inkjet-multifunction/mx-s...

2. Click the Select button next to "MX920 series MP Drivers Ver.1.01 (Windows)".

3. Click the Download button. The drivers will download.

4. Once the download is complete, open your downloads folder. To access this, press CTRL and J, then let both go.

5. Double click "mp68-win-mx920-1_01-ea32_2.exe" to begin the installation.

6. Follow the on screen prompts to reinstall.

Once the installation has completed, please attempt to scan using the IJ Scan Utility.

 

 

 

 

Did this answer your question? Please click the Accept as Solution button so that others may find the answer as well.

View solution in original post

3 REPLIES 3

Patrick
Product Expert
Product Expert

Hi sbarker,

What version of Windows is installed on your computer?

Are you using your PIXMA MX922 wirelessly?
or with a USB cable?

When you attempt to scan, are you using the IJ Scan Utility?  If not, what program are you attempting to scan with?

 

 

 

Did this answer your question? Please click the Accept as Solution button so that others may find the answer as well.

sbarker
Apprentice

Hello Patrick,

I am using Windows 10 Home

Wireless

Yes, I use the IJ Scan Utility

Thank you!

 

 

Patrick
Product Expert
Product Expert

Hi sbarker,

Reinstalling will resolve this issue. To do this, please follow these steps:

1. Press the Windows key on your keyboard and the letter R, then let both go.

2. In the Run window, please type CONTROL PANEL and click OK.

3. Click on View devices and printers (or Devices and printers, depending on your view).

4. Right click the Canon MX920 series and left click on Remove device. Repeat until all MX920's are removed.

5. Click 1 time on one of the other printers installed.

6. At the top, click on Print Server Properties.

7. Click on the Driver tab.

8. Click on the MX920 in the list. Click the Remove button at the bottom.

9. Choose Remove driver and driver package and click OK.

10. Click Yes and then Delete.

11. Repeat until all MX920s are removed from the list.

12. Click Close to close that window.

13. In the upper left corner, click on Control Panel (or the Back button).

14. In Control Panel, click on Uninstall a program (or Programs and features, depending on your view).

15. Click once on "Canon MX920 series MP Drivers" and then click Uninstall at the top.

16. Follow the on screen prompts to uninstall the driver. When you click Complete, the driver is uninstalled.

17. Once done, please reboot your computer.

When your computer restarts, we will reinstall:

1. Please use the following link:

https://www.usa.canon.com/internet/portal/us/home/support/details/printers/inkjet-multifunction/mx-s...

2. Click the Select button next to "MX920 series MP Drivers Ver.1.01 (Windows)".

3. Click the Download button. The drivers will download.

4. Once the download is complete, open your downloads folder. To access this, press CTRL and J, then let both go.

5. Double click "mp68-win-mx920-1_01-ea32_2.exe" to begin the installation.

6. Follow the on screen prompts to reinstall.

Once the installation has completed, please attempt to scan using the IJ Scan Utility.

 

 

 

 

Did this answer your question? Please click the Accept as Solution button so that others may find the answer as well.
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