MX490 power cycling fix from user on forum SPREAD THE WORD!

[jperez739]

Here is the fix everyone!

 

[anonymous2]

What does it mean, "configure an IP from your internal network that is not in use or another IP that's not a DNS server"?????

[anonymous2]

The only way I can have my computer on is if I turn off my router/modem and have no internet access. It's not enough to simply detach the coaxial cable cord from the printer.

[kamakacamarillo]

thank you for your post.  I didnʻt understand everything in your post but I understood enough to get it working again.  thank you!!!  so disappointing that no response from Canon thoʻ

[anonymous2]

But what network info do you enter manually??

[martin_roscoe]

I had a similar problem with the Maxify MB2350 (constant power cycling and pushing blank paper through). I solved it by switching off my router and then powering on the printer (I had already done a hard reset but not sure if that worked or did anything), it then went through a cycle I switched the router back on and it automatically connected to the wireless network.

[bjoyner307]

Just adding to the thread...my MX490 went crazy two nights ago.  I run two businesses off this printer and need a real fix ASAP...not some backdoor retyping of the network IP address that will screw up functionality.  Time to go buy a non-Canon printer.

[ginasisneros]

Hi Lido... I am not so savvy when it comes to IP addresses. What do you recommend I change it to? 

[dricci]

Sounds like a problem in the firmware.  Manually setting IP address are not good for the average user.  this should be an easy fix for Cannon if they care.  I have had a Epson for 10 years no problems.  My remote users are having a hard time.

[marm]

yes-you need to change that address.................then it will stop cycling and it will connect to everything fine

[mjwlms]

June 2, 2022

Thank you all for the tips.  I was able to get mine to work again by following a combination of the suggested steps from everyone.

Specifically I did this: 1)  unplug the printer 2) unplug your router 3) plug the printer back in and power it on, 4) push the Setup button (the one with the picture of tools on it) , 5) push the arrow button until you get to "Web Service Setup", 6) push "OK" button, 7) push the right arrow until you get to "DNS server setup", 😎 push "OK" , 9) push arrow button until you get to "Manual Setup", 10) push "OK" , 11) screen will say "Pri. Server Address" so type in 192.168.000.000, to assign this IP address , 12) push "ok" and 13) then use the back button that looks like an "undo" icon to get out of the menu, 13) finally, plug the router back in.   Once the router restarted the printer seemed to be out of the reboot loop and I have been able to print using wifi again.  Maybe it was a fluke, but this worked for me.

Good luck!