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MP530 won't scan anymore

mrcart
Apprentice

Using the MP Navigator software, with latest drivers installed, in Windows 7. 

 

1.)  Recently failed to scan with error messages Code: 2,155,0, text of message: "Cannot communicate with scanner.  Scanner may be turned off, a cable may be disconnected.  Please check the status and try again.  Scanner driver will be closed."

 

2.)  Additionally, and perhaps connected with this problem, the Scan mode button beeps when I select it.  The alarm light is on ,  but I think it is only telling me the ink supply is out.  Since I'm not attempting to print but scan only is that a factor?

 

I have tried disconnecting and reconnecting the USB cable and have check for the superfluous Twain files in the Windows/Twain 32 directory as advised in other forum posts, to no avail.

4 REPLIES 4

MarkII
Rising Star

Hi mrcart,

 

If there is any error on the device, the unit will not function.  This includes the print and scan functions.  If you are only receiving an error regarding your ink, replace the ink cartridge to remove the error and then try your scan again.

 

If this didn't work, or if you have any other questions, please feel free to Contact Us!

Did this answer your question? Please click the Accept as Solution button so that others may find the answer as well.

I don't doubt that you are right.  However, since the cost of the ink for the MP530 is so expensive, I had already decided to use it only for the scanning function.  If that won't work without the unnecessary and costly ink, I'll just get rid of it.  (The MP530 is really an ink hog.  Every time the machine is turned on ink is used in cleaning the nozzles, etc., so ink is constantly being used whether or not anything is printed.  I don't see any more Canon printers in my future.)

 

KMarshal
Apprentice

My canon pixma mp530 wouldn't scan from MP Navigator 2.2 program -- (Read below to correct this problem)
FROM: Confessions of a Tech Guru

 

The Canon PIXMA MP530 InkJet Printer Ink Out Fix:

 

Step 1) Turn the printer off.

 

Step 2) Turn the printer on.

 

Step 3) While the printer is turning on hit the "scan" button like you were playing an old Atari video game. Quickly and constantly until the printer stops "booting up" and the light is off of "Copy" and on the button you were hitting.

You should now be able to get into the menu and switch between all three of the buttons (Copy, Fax, Scan). I haven't test all the functions but I could now successfully scan a document into the computer and fax!

 

My printer will now scan from Navigator 2.2 program

Ken -- The Computer Hobbyist

KMarshal
Apprentice

My canon pixma mp530 wouldn't scan from MP Navigator 2.2 program -- (Read below to correct this problem)
FROM: Confessions of a Tech Guru

 

The Canon PIXMA MP530 InkJet Printer Ink Out Fix:

 

Step 1) Turn the printer off.

 

Step 2) Turn the printer on.

 

Step 3) While the printer is turning on hit the "scan" button like you were playing an old Atari video game. Quickly and constantly until the printer stops "booting up" and the light is off of "Copy" and on the button you were hitting.

You should now be able to get into the menu and switch between all three of the buttons (Copy, Fax, Scan). I haven't test all the functions but I could now successfully scan a document into the computer and fax!

 

My printer will now scan from Navigator 2.2 program

Ken -- The Computer Hobbyist

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