In addition to the BK printing in two shades, the PGBK section at the top did not print at all. If all of the ink tanks in your PIXMA MG6320 are new, it is recommended that printhead cleanings are performed. To do this, please follow these steps:
1. Flick the HOME screen and then tap Setup on your PIXMA MG6320.
2. Tap Maintenance.
3. Tap Cleaning.
4. Tap Yes to clean the printhead
5. Tap Yes to print another Nozzle Check.
If your Nozzle Check still does not print correctly, your PIXMA MG6320 would require service. If your PIXMA MG6320 was purchased less than a year ago, please contact one of Canon's Technical Support Representatives via phone or chat to obtain your in warranty options. To contact a Technical Support Representative, please use the link below:
If your PIXMA MG6320 is out of warranty, you are eligible for Canon's Upgrade Program. This is for out of warranty units which have been diagnosed to require service, or for some reason are incompatible with a new or upgraded system. This option allows you a one-time opportunity to purchase a replacement product, discounted from the list price.
If you would like to take part in this option, please call our Sales Department at (866) 443-8002 Monday through Saturday, 9am to 9pm. Let them know you have been working with technical support and the Canon Upgrade Program was offered.
12/05/2023: New firmware updates are available.
09/26/2023: New firmware updates are available.
08/18/2023: Canon EOS R5 C training series is released.
07/31/2023: New firmware updates are available.
05/18/2023: New firmware updates are available.
03/30/2023: New firmware updates are available.