MG 2922

[heinhtetoo]

I bought that printer yesterday and I did set up as on the instruction paper.
After that, I did test print and the dialogue box showed SUPPORT CODE 6000. On the printer, green and orange lights were flashing alternately 3 times. I searched about alternate 3 flashes but it didn´t work. I also tried plug out and plug in several times. Please help me......

[James_C]

Hi heinhtetoo,

This message may be resolved by resetting your PIXMA MG2922.  Please follow these steps:

 1.  With the printer powered on, open the cover.  The ink will move to the left hand side.

 2.  Push down on the end of the black cartridge.  A clicking noise will be heard.

 3.  Slide the cartridge out of the holder towards you.

 4.  Push down on the end of the color cartridge.  A clicking noise will be heard.

 5.  Slide the cartridge out of the holder towards you.

 6.  Once both cartridges are removed, unplug the power to the printer (without turning it off).

 7.  Reconnect the power cord.

 8.  Turn on the printer.

 9.  Open the cover.  The carriage that holds the ink will move to the left hand side.

10.  Make sure the orange cap is off of the bottom of the black cartridge.

11.  Place the black cartridge in the bottom of the printer.

12.  Slide the black cartridge back until is cannot go back any further.

13.  Push up on the end of the black cartridge, a clicking noise should be heard.

14.  Make sure the orange cap is off of the bottom of the color cartridge.

15.  Place the color cartridge in the bottom of the printer.

16   Slide the color cartridge back until is cannot go back any further.

17.  Push up on the end of the color cartridge, a clicking noise should be heard.

Close the cover.  The PIXMA MG2922 should make some noise for a few moments, and then return to standby.

If you continue to have difficulties, please contact our support group using the following link:

http://Canon.us/ContactLI

[heinhtetoo]

It does´t work......😥😥😥