I have iX6800 printer and it is not connecting to my computer

[wpryor2615]

It was working fine but then we got a new modem and it is not picking it up or connecting.  Not sure why or how to check what it is connecting to.

[John_B]

Welcome to the Canon Forums and thanks for your post!

To have a better understanding of your issue, please let everyone know what operating system (Windows Vista/7/8 or Mac OS 10.X) you are using and if you are connected via USB or WI-FI. That way, the community will be able to assist you with suggestions appropriate for your product.

Any other details you'd like to give will only help the Community better understand your issue!

If this is a time-sensitive matter, our US-based technical support team is standing by, ready to help 24/7 via Email at http://bit.ly/CanonEmail or by phone at 1-800-OK-CANON (1-800-652-2666) weekdays between 10 AM and 10 PM ET (7 AM to 7 PM PT).

Thanks!

[wpryor2615]

It is Windows 7 and connected via WiFI

[jrhoffman75]

http://ugp01.c-ij.com/ij/webmanual/Tutorial/iX6800%20series/EN/TRL/trl-0003.htm

[Mod note: We tried the link and it doesn't appear to work. Please verify the address.]