HI phyllisgrady13,
First, please make sure that the ink tanks are installed in the printer correctly and are in the correct order. The order from left to right is as follows:
CLI-226BK
CLI-226M
CLI-226C
PGI-225PGBK
CLI-226Y
Next, a test of the printer should be performed. This will tell us if the printer is working correctly. To do this, please load letter-sized paper in the PIXMA MG5320 and follow these steps:
1. Press <HOME> on your PIXMA MG5320.
2. Rotate the menu to Maintenance and press <OK>.
3. Press <OK> on Print nozzle check pattern.
4. Press <OK> on Yes.
The Nozzle Check will print. Please compare your printout to the example that has been attached to the bottom of this post. If they differ, please perform a few printhead cleanings.
To perform cleanings, please follow these steps:
1. Press <HOME> on your PIXMA MG5320.
2. Rotate the menu to Maintenance and press <OK>.
3. Press <OK> on Cleaning.
4. Press <OK> on Yes.
5. Press <OK> on Yes.
After a few cleanings, please print another Nozzle Check.
Does the Nozzle Check print correctly? If it does not, please contact live technical support . There is NO charge for this call. Real time feedback of a live technical support call would be very beneficial in this case.
Please dial 1-866-261-9362, Monday - Friday 10:00 a.m. - 10:00 p.m. ET (excluding holidays). A Canon technical support representative will be able to resolve this issue faster.
