11-29-2013 10:51 AM
12-13-2013 02:41 PM
Hello DAN9605,
Please try printing a nozzle check pattern as follows:
(1) Press the (Maintenance) button to display A.
(2) Press the Color or Black button.
The nozzle check pattern will be printed.
Examine the nozzle check pattern.
Check if there are missing lines in the pattern (1) or horizontal white streaks in the pattern (2).
If you are missing any of these areas, please make sure there is no orange protective packaging tape on the ink cartridge. However, if you do see every section above, please try printing from a different application to see if the issue remains. Should the issue persist, please visit the link below to reach our technical support department for further direction. Thanks!
http://www.usa.canon.com/cusa/consumer/standard_display/contact_us_consumer
09/26/2024: New firmware updates are available.
EOS R5 Mark II - Version 1.0.1
EOS R6 Mark II - Version 1.5.0
07/01/2024: New firmware updates are available.
04/16/2024: New firmware updates are available.
RF100-300mm F2.8 L IS USM - Version 1.0.6
RF400mm F2.8 L IS USM - Version 1.0.6
RF600mm F4 L IS USM - Version 1.0.6
RF800mm F5.6 L IS USM - Version 1.0.4
RF1200mm F8 L IS USM - Version 1.0.4
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