Hi chermac224,
To try and resolve the issue, you will want to ensure that your printer and computer are both connected to the same network. The passphrase to connect your printer to the network is case sensitive, so you will want to ensure that upper and lower case letters are entered into the printer exactly the way that they are entered into your router. For more information on connecting your printer directly to your network, please click here.
Should you need further assistance, please call 1-866-261-9362, Monday - Friday 10:00 a.m. - 10:00 p.m. ET (excluding holidays) and a Canon technical support representative will be happy to help. There is no charge for this call.
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