10-14-2017 06:03 AM
I rebuilt my computer so i had to download and reinstall the latest software for my PIXMA MX475. Never had a problem until now but this time the software unzipped then I received a pop up message telling me "Failed to acquire information on the diver and software. Check the network connection and try again." I tried many times and the same result. I searched the internet and found many reports of this error, a few had solutions that did not work for me but most never came to a conclusion. I found my problem, it was because i had the WIndows update and BITS services stopped. I restarted them both and problem was ***Resolved***. I suspect this applies to more than just my MX475.
03/02/2023: New Firmware Updates Are Available:EOS R7 - Version 1.3.0EOS R10 - Version 1.3.0
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