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Canon TS9120 - Won't print the bottom of the page

want2print
Contributor

Hi, 

My Canon TS9120 printer suddenly stopped printing the bottom 2 inches of the page. I have deleted the printer from my computer, restarted the computer, and then reinstalled the printer, but it did not get fixed. I am running macOS Ventura 13.5.2 on my computer. Any other suggestions of what to do? 

Thanks!

10 REPLIES 10

Stephen
Moderator
Moderator

Hi there!

What app are you printing from?
Does it happen with all apps? 
Did you install the most up-to-date Canon software from https://canon.us/TS9120setup

We look forward to hearing from you! 

 

want2print
Contributor

Thank you! I've tried printing from several apps: Google docs, Chrome, Preview. They all do the same thing of just cutting off the bottom 2 inches.

want2print
Contributor

And yes, I just downloaded the most up to date software as far as I could tell - I just did it today by following the steps of reinstalling the printer.

Can you please tap the link I provided & follow the steps to re-install the software there? Then we'll know 100% for sure it's up to date. 😊

want2print
Contributor

It's the same one that I just used - the file name is mac-ts9100-1_3-mcd.dmg

Cool! Just wanted to make sure! 

want2print
Contributor

Any other suggestions?

For now, we just have to wait for support to chime in! 😊

The Community isn't intended for immediate assistance. If your question is urgent, click HERE to visit your My Canon Account to discover your personalized support options. 

want2print
Contributor

Ah, got it! Thanks for your help - this is my first time using the forum!

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