Canon TS9120 - Won't print the bottom of the page

[want2print]

Hi, 

My Canon TS9120 printer suddenly stopped printing the bottom 2 inches of the page. I have deleted the printer from my computer, restarted the computer, and then reinstalled the printer, but it did not get fixed. I am running macOS Ventura 13.5.2 on my computer. Any other suggestions of what to do? 

Thanks!

[Stephen]

Hi there!

What app are you printing from?
Does it happen with all apps? 
Did you install the most up-to-date Canon software from https://canon.us/TS9120setup

We look forward to hearing from you! 

[want2print]

Thank you! I've tried printing from several apps: Google docs, Chrome, Preview. They all do the same thing of just cutting off the bottom 2 inches.

[want2print]

And yes, I just downloaded the most up to date software as far as I could tell - I just did it today by following the steps of reinstalling the printer.

[Stephen]

Can you please tap the link I provided & follow the steps to re-install the software there? Then we'll know 100% for sure it's up to date. 😊

[want2print]

It's the same one that I just used - the file name is mac-ts9100-1_3-mcd.dmg

[Stephen]

Cool! Just wanted to make sure! 

[want2print]

Any other suggestions?

[Stephen]

For now, we just have to wait for support to chime in! 😊

The Community isn't intended for immediate assistance. If your question is urgent, click HERE to visit your My Canon Account to discover your personalized support options. 

[want2print]

Ah, got it! Thanks for your help - this is my first time using the forum!