03-25-2024 11:53 AM
Hi,
My Canon TS9120 printer suddenly stopped printing the bottom 2 inches of the page. I have deleted the printer from my computer, restarted the computer, and then reinstalled the printer, but it did not get fixed. I am running macOS Ventura 13.5.2 on my computer. Any other suggestions of what to do?
Thanks!
03-25-2024 12:22 PM
Hi there!
What app are you printing from?
Does it happen with all apps?
Did you install the most up-to-date Canon software from https://canon.us/TS9120setup
We look forward to hearing from you!
03-25-2024 12:40 PM
Thank you! I've tried printing from several apps: Google docs, Chrome, Preview. They all do the same thing of just cutting off the bottom 2 inches.
03-25-2024 12:40 PM
And yes, I just downloaded the most up to date software as far as I could tell - I just did it today by following the steps of reinstalling the printer.
03-25-2024 12:45 PM
Can you please tap the link I provided & follow the steps to re-install the software there? Then we'll know 100% for sure it's up to date. 😊
03-25-2024 12:47 PM
It's the same one that I just used - the file name is mac-ts9100-1_3-mcd.dmg
03-25-2024 12:50 PM
Cool! Just wanted to make sure!
03-25-2024 01:11 PM
Any other suggestions?
03-25-2024 01:15 PM
For now, we just have to wait for support to chime in! 😊
The Community isn't intended for immediate assistance. If your question is urgent, click HERE to visit your My Canon Account to discover your personalized support options.
03-25-2024 01:21 PM
Ah, got it! Thanks for your help - this is my first time using the forum!
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