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Canon Support Sucks

ClaraDon
Apprentice

Is it OK to vent a bit of frustration in here about the Canon support.  I went to their e-mail support for my Pixma MG5422 Printer since my Photoshop software can not find the scanner  after upgrading to Windows 10.  I filled out that long form with my e-mail address, phone # etc. etc. Model and serial #'s etc. etc.  Everything worked just fine until i hit the "Submit" button.

That one didn't work.

I guess Canon figures that typing it all out would relieve your frustration...but thewy don't want to hear about it.

13 REPLIES 13

Totally screwed on this project. Tech support via the one number you can call about printers closes at 5pm on Fridays. I'm in the middle of a project that's due and I won't be able to talk to anyone til Monday. I tried all the trouble shooting tips in the FAQ and what I found on the forums. Nada. All of a sudden this expensive a$$ printer starts printing IMPOSSIBLY slow, 15 pages in 1.5 hours slow. At this rate it'll be next year before I finish. They need a chat option for tech support asap. I'm going insane over here. 😞

Still same issue - Fill out the entire email support form online for an image class MF6444 printer and the submit button doesn't work.  Phone support puts you on hold for an unlimited amount of time, and the option to have someone call you back results in no one ever calling you back.

I have two of these printers which are only a few months old and they make a very loud hissing noise.

speppers
Apprentice

I would heave this printer if i hadn't ordered more print cartridges. i have it hardwired to my computer and it still won't print! Very frustrating! I'm not trying wireless anymore- it is hooked up to my computer with cable, but it still won't recognize it! Not sure what else i can do. I've uninstalled the  program, reinstalled it, etc., everything i can think of, but still no go. And, they won't respond. Very bad, sad, customer support. Fix it!

I just bought a Windows 10 pc.  I will see if it prints.  I understand your frustration!

 

-Fred

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