08-06-2025
04:41 PM
- last edited on
08-07-2025
09:40 AM
by
Danny
I upgraded my laptop because of the Windows 10 obsolescence and now I'm unable to install the printer drivers for my PIXMA TR4720 printer/scanner. I'm able to print via USB connection anyway just from having my laptop locate the printer, but I'm not able to scan as I think I need the utility...? I have a Lenovo Ideapad Slim 3x if that makes a difference.
I tried the Master setup as well as the Print Driver and Scan Utility Installer Ver.1.04 (Windows) setup and first I encounter this error:
"This program is not supported by the computer."
I also got this error specific to the Master setup file: "This software is not supported by computers running Windows on ARM. Click [OK] to close this software and open the manual. Set up the printer following the instructions in the manual."
But I'm not really sure which part of the manual it's referencing...?
If I try to Run As Administrator per the Troubleshooting instructions, I get this far: "Can't create output file: ..."
Are these drivers compatible with Windows 11 so I can use my old printer with my new laptop for scanning (and ideally wifi printing, though this is less pressing)?
Solved! Go to Solution.
08-08-2025 03:02 PM - edited 08-08-2025 03:04 PM
Hi trishinboots,
The drivers and software available from the Support Page of the PIXMA TR4720 are for the macOS and Intel-based Windows computers.
When using an ARM-based computer, the drivers and software are available from Microsoft. Further information can be viewed in this article:
PIXMA / MAXIFY Products: Windows 10 / Windows 11 on ARM-Based Computers
To scan, please download and install "Windows Scan" from the Windows App Store.
You can use the link below to access that page directly:
Windows Scan - Microsoft Store
For help with Windows Scan, please use this link:
Install and use a scanner in Windows - Microsoft.com
Did this answer your question? If so, please click the Accept as Solution button below so that others may find the answer as well.
08-08-2025 03:02 PM - edited 08-08-2025 03:04 PM
Hi trishinboots,
The drivers and software available from the Support Page of the PIXMA TR4720 are for the macOS and Intel-based Windows computers.
When using an ARM-based computer, the drivers and software are available from Microsoft. Further information can be viewed in this article:
PIXMA / MAXIFY Products: Windows 10 / Windows 11 on ARM-Based Computers
To scan, please download and install "Windows Scan" from the Windows App Store.
You can use the link below to access that page directly:
Windows Scan - Microsoft Store
For help with Windows Scan, please use this link:
Install and use a scanner in Windows - Microsoft.com
Did this answer your question? If so, please click the Accept as Solution button below so that others may find the answer as well.
08-08-2025 03:16 PM
Thank you! The printer does already work via USB but the step I was missing was downloading the Windows app instead of the Canon app. Once I did that I did have to remove the device and re-add it, but the scanning functionality worked right away in the Windows app.
So simple and yet nothing easily pointed me in that direction. Thank you!!
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