Canon PIXMA TR4720 unable to install drivers on Windows 11 to scan

[trishinboots]

I upgraded my laptop because of the Windows 10 obsolescence and now I'm unable to install the printer drivers for my PIXMA TR4720 printer/scanner. I'm able to print via USB connection anyway just from having my laptop locate the printer, but I'm not able to scan as I think I need the utility...?  I have a Lenovo Ideapad Slim 3x if that makes a difference.

I tried the Master setup as well as the Print Driver and Scan Utility Installer Ver.1.04 (Windows) setup and first I encounter this error:

"This program is not supported by the computer."

I also got this error specific to the Master setup file: "This software is not supported by computers running Windows on ARM. Click [OK] to close this software and open the manual. Set up the printer following the instructions in the manual."

But I'm not really sure which part of the manual it's referencing...?

If I try to Run As Administrator per the Troubleshooting instructions, I get this far: "Can't create output file: ..."

Are these drivers compatible with Windows 11 so I can use my old printer with my new laptop for scanning (and ideally wifi printing, though this is less pressing)?

[Patrick · Accepted solution]

Hi trishinboots,

The drivers and software available from the Support Page of the PIXMA TR4720 are for the macOS and Intel-based Windows computers.

When using an ARM-based computer, the drivers and software are available from Microsoft.  Further information can be viewed in this article:

PIXMA / MAXIFY Products: Windows 10 / Windows 11 on ARM-Based Computers

To scan, please download and install "Windows Scan" from the Windows App Store.

You can use the link below to access that page directly:

Windows Scan - Microsoft Store

For help with Windows Scan, please use this link:

Install and use a scanner in Windows - Microsoft.com

Did this answer your question? If so, please click the Accept as Solution button below so that others may find the answer as well.

[trishinboots]

Thank you! The printer does already work via USB but the step I was missing was downloading the Windows app instead of the Canon app. Once I did that I did have to remove the device and re-add it, but the scanning functionality worked right away in the Windows app.

So simple and yet nothing easily pointed me in that direction. Thank you!!