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Canon MX410 could print but won't scan says PC disconnect

daisy231
Apprentice

My computer says that my MX410 is PC disconnect and won't scan but I could print. This does not make sense to me because the printer itself recognizes the computer over the wireless network and can print doc. So there seems to be a working wireless connection, at least in one direction, from the printer to the PC. 

 

How do I get the MX410 to connected and scan save it in PC?

 

The PC has Windows 10. The computer is directly connected to the router Asus Merlin Firmware, we just changed router, is that the reason? before with the old router was ok.

 

thanks

1 REPLY 1

Patrick
Product Expert
Product Expert

Hi daisy231,

 

The MP Navigator EX can be used to scan with your PIXMA MX410.

 

For more information regarding the MP Navigator EX, please use this link:

 

https://support.usa.canon.com/kb/index?page=content&id=ART110653

 

If the MP Navigator EX is not installed, it is available for download here (it is at the bottom of the list):

 

https://www.usa.canon.com/internet/portal/us/home/support/details/printers/support-inkjet-printer/mx...

 

 

 

 

 

 

 

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