03-05-2014 12:58 PM
03-05-2014 01:29 PM
Hi Djc145!
Welcome to the Canon Forums!
So that the Community can help you better, we will need to know exactly what Canon equipment you're using, any error messages you're seeing on your computer or your device, the Computer Operating System you're using (Windows XP/Vista/7/8 or Mac 10.x), as well as the way you connect to your device (USB or networked via WiFi or Ethernet).
Any other details you'd like to give will only help the Community better understand your issue!
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Thanks and have a great day!
03-05-2014 01:40 PM
03-21-2014 07:11 AM
Hi Djc145,
What version of Mac OS do you have? You can find this information by going to your APPLE MENU and selecting ABOUT THIS MAC.
If this is a time-sensitive matter, additional support options are available at Contact Us.
03-21-2014 07:51 AM
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