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Can't Install cartridge - Get Bizarre Error Message

thailen
Contributor

I have a PIXMA MG 2522 printer and bought a new black CL-245 cartridge. I inserted the cartridge correctly and got the following message: cartridge not inserted. Please insert the correct cartridge. I havw used this printer and inserted replacement(new) cartridges in the past with no problems. what's the solution?

1 REPLY 1

thailen
Contributor

The screen shows no ink. The exact message is:

 

Operation on the printer is required.
An ink cartridge cannot be recognized.

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