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New Contributor
Posts: 3
Registered: ‎12-31-2019
Accepted Solution

C100mk2 Issue with vertical lines

I purchased a second hand c100mk2 and it has an issue with 2 vertical lines (see attached photo)
 
Have recorded footage and the footage appears with the lines so it rules out that it isnt the led monitor .. so it appears to be the sensor.
 
Just wanting some advice around if this is worth fixing or just an estimates of what that cost would be or if anyone has had same issues and has been able to fix it20191231_212244.jpg
 
thankyou
 
 
Joe
 
 
Reputable Contributor
Posts: 689
Registered: ‎01-25-2018

Re: C100mk2 Issue with vertical lines

I would contact Canon to get a repair estimate if you can't return this unit.  A laser burn to the sensor can present like this and your C100 is more prone to this as are other video cameras.  Mirrorless cameras have this same increased risk since the sensor is constantly exposed unlike a DSLR.

 

Rodger

EOS 1DX M2, 1DX, 1D M2, EOS 650 (film), many lenses, XF400 video
New Contributor
Posts: 3
Registered: ‎12-31-2019

Re: C100mk2 Issue with vertical lines

Thankyou so much really appreciate this

 

cheers from New Zealand

Reputable Contributor
Posts: 689
Registered: ‎01-25-2018

Re: C100mk2 Issue with vertical lines

You are welcome and Happy New Year Smiley Happy

 

Rodger

EOS 1DX M2, 1DX, 1D M2, EOS 650 (film), many lenses, XF400 video
New Contributor
Posts: 3
Registered: ‎12-31-2019

Re: C100mk2 Issue with vertical lines

Thankyou Rodger

 

Happy New Year to you as well !

 

cheers

 

Joe

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Product Expert
Product Expert
Posts: 955
Registered: ‎10-17-2012

Re: C100mk2 Issue with vertical lines

Hello Chocajoe, 

I am sorry to hear this is the case.  In situations like this we recommend the equipment be evaluated at our factory service center.  You may fill out an online repair request form at the following link to setup your repair using our online service.

usa.canon.com/repair

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