12-31-2019 04:11 AM
Solved! Go to Solution.
12-31-2019 11:26 AM
I would contact Canon to get a repair estimate if you can't return this unit. A laser burn to the sensor can present like this and your C100 is more prone to this as are other video cameras. Mirrorless cameras have this same increased risk since the sensor is constantly exposed unlike a DSLR.
12-31-2019 06:29 PM
I am sorry to hear this is the case. In situations like this we recommend the equipment be evaluated at our factory service center. You may fill out an online repair request form at the following link to setup your repair using our online service.