12-31-2019 04:11 AM
Solved! Go to Solution.
12-31-2019 11:26 AM
I would contact Canon to get a repair estimate if you can't return this unit. A laser burn to the sensor can present like this and your C100 is more prone to this as are other video cameras. Mirrorless cameras have this same increased risk since the sensor is constantly exposed unlike a DSLR.
Rodger
12-31-2019 12:04 PM
12-31-2019 11:26 AM
I would contact Canon to get a repair estimate if you can't return this unit. A laser burn to the sensor can present like this and your C100 is more prone to this as are other video cameras. Mirrorless cameras have this same increased risk since the sensor is constantly exposed unlike a DSLR.
Rodger
12-31-2019 12:04 PM
Thankyou so much really appreciate this
cheers from New Zealand
12-31-2019 12:13 PM
You are welcome and Happy New Year 🙂
Rodger
12-31-2019 12:18 PM
Thankyou Rodger
Happy New Year to you as well !
cheers
Joe
12-31-2019 06:29 PM
Hello Chocajoe,
I am sorry to hear this is the case. In situations like this we recommend the equipment be evaluated at our factory service center. You may fill out an online repair request form at the following link to setup your repair using our online service.
usa.canon.com/repair
04/16/2024: New firmware updates are available.
RF100-300mm F2.8 L IS USM - Version 1.0.6
RF400mm F2.8 L IS USM - Version 1.0.6
RF600mm F4 L IS USM - Version 1.0.6
RF800mm F5.6 L IS USM - Version 1.0.4
RF1200mm F8 L IS USM - Version 1.0.4
03/26/2024: New firmware updates are available.
EOS 1DX Mark III - Version 1.9.0
12/05/2023: New firmware updates are available.
EOS R6 Mark II - Version 1.3.0
07/31/2023: New firmware updates are available.
Canon U.S.A Inc. All Rights Reserved. Reproduction in whole or part without permission is prohibited.