C100mk2 Issue with vertical lines

[Chocajoe]

I purchased a second hand c100mk2 and it has an issue with 2 vertical lines (see attached photo)

Have recorded footage and the footage appears with the lines so it rules out that it isnt the led monitor .. so it appears to be the sensor.

Just wanting some advice around if this is worth fixing or just an estimates of what that cost would be or if anyone has had same issues and has been able to fix it

thankyou

Joe

[wq9nsc · Accepted solution]

I would contact Canon to get a repair estimate if you can't return this unit.  A laser burn to the sensor can present like this and your C100 is more prone to this as are other video cameras.  Mirrorless cameras have this same increased risk since the sensor is constantly exposed unlike a DSLR.

Rodger

[wq9nsc · Accepted solution]

I would contact Canon to get a repair estimate if you can't return this unit.  A laser burn to the sensor can present like this and your C100 is more prone to this as are other video cameras.  Mirrorless cameras have this same increased risk since the sensor is constantly exposed unlike a DSLR.

Rodger

[Chocajoe · Accepted solution]

Thankyou so much really appreciate this

cheers from New Zealand

[wq9nsc]

You are welcome and Happy New Year 🙂

Rodger

[Chocajoe]

Thankyou Rodger

Happy New Year to you as well !

cheers

Joe

[Tim]

Hello Chocajoe, 

I am sorry to hear this is the case.  In situations like this we recommend the equipment be evaluated at our factory service center.  You may fill out an online repair request form at the following link to setup your repair using our online service.

usa.canon.com/repair