05-30-2020 03:47 AM - last edited on 05-30-2020 08:42 AM by Danny
i have a c100 and i tring to update the firmware im currently using 184.108.40.206 and when i install my sd card that was formatted already its saying on the canon220.127.116.11 help please just want to update
05-30-2020 08:54 AM
Thanks for checking in with us!
First make sure that you are trying to load the right firmware version. The 18.104.22.168.00 version is only if your camera has the Dual Pixel CMOS autofocus upgrade, either purchased that way or upgraded at our Factory Service Center.
If you have the standard C100 without the Dual Pixel AF upgrade, then make sure to select firmware version 22.214.171.124.00.
Download the appropriate file and make sure that you extract the file after downloading it. On a PC, you'll want to right-click the file and select EXTRACT. On a Mac, it will give you a file that looks like a white drive. Double click it and drag the .fim file inside onto your desktop.
You can then follow the instructions in the documentation that comes with the download.
When you load the .fim file onto your memory card using a card reader, make sure that the file goes into the root directory and not inside of any folders on the card.
If problems persist, please elaborate on what step is causing issues for you.
05-30-2020 09:54 AM
I download 1.8 for the canon c100 and when I drag the 1.8 firmware to the sd card and install the address card back in the canon it reads the address card but doesn't see the upgrade firmware I put on the address card
05-31-2020 12:48 AM
Uually this is the case if you pull the new firmware file directly from the compressed folder. In order to have a usable firmware update you need to unzip or extract the files from teh compressed folder and then move it into the root directory of the SD card after it has been formatted in the camera.