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NEW Canon USA EOS Webcam Utility – Mac Official Support/FAQ

by Community Manager on ‎11-11-2020 02:47 PM

EOS-Webcam-FAQ-MAC-notool (1).png

*Verified Q&A comments that are commented below this artcile will be given a "kudos" from the official Canon U.S.A. account and added to the FAQ list below.*

 

Q: What are the supported Canon camera models for the official version?

A: In total there are 43 models -- refer to canon.us/livestream for the full list.

 

Q: What is the distribution for official version?

A: The beta version was only available in the USA. However the official version will be widely distributed in regions outside the USA. Please check the website of each country or region to see if it is distributed in your area, or contact your local service location.

 

Q: I want to use the software with high image quality. (I want to use FHD). 

A: The resolution using the software is generally 1024x576 when set to video mode.  Please note that this may vary depending on your camera model.

 

Q: Does continuous use of the camera generate heat?

A: When you don't use in-camera recording, the webcam functionality does not generate more heat than during normal shooting. But, if you use in-camera recording, it will generate the same amount of heat as during normal in-camera recording.

 

Q: Can I use the camera’s microphone?

A: No, EOS Webcam Utility software doesn't transmit audio through USB connection.Please use your computer’s built-in microphone or an external microphone separately connected to your computer. 

 

Q: What are the supported Mac Operating Systems?

A: Please refer to the below/attached image OR visit canon.us/livestream for the full list of supported Mac Operating Systems.*

Canon-WebCam-Utility-Instructions-Mac-Official-v22.jpg

*EOS Webcam Utility software does not support apps downloaded from the App Store. Please download the application from the service provider’s website where available.*

 

Q: What is the frame rate of the video stream?

A: The frame rate depends on the camera model, camera settings, laptop performance and the transmission speed specifications of your laptop and USB, etc., however in most cases it is up to 30 fps.

 

Q: Can multiple cameras be used with the EOS Webcam Utility software?

A: The software does not support streaming from multiple cameras simultaneously.

 

Q: How can I increase the output resolution on a USB Feed?

A: The resolution of the video stream through the USB feed cannot be changed. If you need a higher resolution output please consider utilizing HDMI options offered by your camera model, if compatible. Please refer to canon.us/livestream for information on clean HDMI output supported cameras offered by Canon.

 

Q: Does the EOS Webcam Utility Tool support 4K?

A: The software does not support 4K. If you need a higher resolution output please consider utilizing HDMI options offered by your camera model, if compatible. Please refer to canon.us/livestream for information on clean HDMI output supported cameras offered by Canon.

 

Q: How long can I stream using the EOS Webcam Utility software? Is streaming limited to 30 minutes?

A: The streaming is not limited to 30 minutes and you can stream until the battery runs out. If you want longer usage please consider an AC adapter and DC coupler as an option. Depending on the camera temprature, camera will automatically shutdown to protect camera device. To prevent overheating it is recommended to set the video resolution to 1080p.

 

Q: How can I sync the video and audio, or reduce the lag between video and audio?

A: EOS Webcam Utility does not control the sync of video and audio.

 

Q:Why do I get the EOS Webcam Utility logo in reverse on my video feed?

A:If the previewed image (EOS Webcam Utility logo) on the video feed is mirrored, it will depend on the video conference or streaming application you are using.

 

Q: What if my camera isn't listed but I tried it and it works?

A: The list of supported cameras includes the cameras that have been tested with the software. We cannot guarantee functionality of the software with a camera not included on the list.

 

Q: Can the software work via HDMI connection?

A: EOS Webcam Utility software does not support HDMI connection and only supports USB connection. Please check our website for cameras that support clean HDMI output and how to use them.

 

Q: Why do I see black border in my video feed?

A: When the camera is set to "Still Photo" shooting mode, black side pillars may appear to the border around the video source image. We suggest that you set the camera to "Movie" recording mode. Note: Some selected cameras may still display black side pillars bordering around the video source image, even if set to "Movie" recording mode.

 

Q: Is it possible to internally record video while streaming?

A: Yes, recording while streaming is supported.

 

Q: Is there are an internal record time limit while streaming?

A: Recording time while streaming and recording is limited to the cameras video recording time specification.

 

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Comments
by Guiseppi
on ‎11-11-2020 07:35 PM

Hi, mine doesn't seem to be working. I have a Canon EOS 1300D (Rebel T6) and I downloaded the EOS Webcam Utility, followed all the instructions, and it just doesn't seem to work on my Mac (MacBook Air 2014). Whenever I plug the USB chord to the computer/Mac from my camera, the shutter completely shuts off automatically and every time I select the EOS Webcam Utility as my source for the webcam, I see a screen with a camera icon and a red dot at the bottom. Hope you can help because I really would like to use my Canon DSLR as a webcam. 

by LJ1
on ‎11-11-2020 09:59 PM

Is support available for older Canon DSLRs? Canon XSi in particular ...

by pmora
on ‎11-11-2020 10:03 PM

Where could I find the explanation for status screens error messages?

by
‎11-12-2020 07:56 AM - edited ‎11-13-2020 08:26 AM

Hi,

 

I just upgraded my beta version to the official release (on macOS Mojave 10.14). 

Coming into this, I was very fearful of this move, because everything was working perfectly for me... 

 

And I already regret it!

 

Why? Well, two problems:

 

1. This version, you added black pillar boxes on right and left. The content proportions seem to have changed. It used to e 16x9. Now, it's not! My image used to be 16x9.(1280x720) Now, it's 16x11.25 (1024x720) with black boxes on right and left.

 

How can I fix this? Must I uninstall and reinstall the beta?

Here is an image showing the raw image coming into the web conferencing software...

 

2. The camera stopped working during a zoom call today. This NEVER happened with the beta software. I'm on a continuous DC-coupled battery, so the camera should never lose power.

 

TalPhoto-1.jpeg

 

Here is what webcamtests.com shows as details from camera:

Webcam Name:Quality Rating:Built-in Microphone:Built-in Speaker:Frame rateSmiley Frustratedtream Type:Image Mode:Webcam MegaPixels:Webcam Resolution:Video Standard:Aspect RatioSmiley TongueNG File Size:JPEG File Size:Bitrate:Number of Colors:Average RGB Color:Lightness:Luminosity:Brightness:HueSmiley Frustratedaturation:

EOS Webcam Utility
461
None
None
30 FPS
video
rgb
0.92 MP
1280×720
HD
1.78
1.09 MB
620.87 kB
18.19 MB/s
98107
 
38.43%
38.72%
38.69%
198°
5.10%

 

 

 

UPDATE (2020-11-13):

 

Because of these two problems, I decided to uninstall and reinstall the beta. This was a good thing. it immediately fixed the pillarboxes (black boxes on right/left of image) - these were not as much a nuisance with 1-on-1 video conferencing as they were with group meetings, where it really looks odd - and instead of having very high quality video, I had these strange pillar boxes. Also, the official version seems to shut down the camera after 30 minutes - this doesn't happen with the beta. So by downgrading, I fixed both of these issues. Thankfully, uninstalling and reinstalling the beta was painless.

 

Here's the result - it lowered the resolution from 1280x720 to 1024x576, but that's not a big price to pay. I would much rather the resolution be 1280x720... but not with those pillar boxes and shutting down EACH ~30 minutes...

 

Here's the resulting image and stats:

 

Photo-1 (1).jpeg

 

Webcam Name:Quality Rating:Built-in Microphone:Built-in Speaker:Frame rateSmiley Frustratedtream Type:Image Mode:Webcam MegaPixels:Webcam Resolution:Video Standard:Aspect RatioSmiley TongueNG File Size:JPEG File Size:Bitrate:Number of Colors:Average RGB Color:Lightness:Luminosity:Brightness:HueSmiley Frustratedaturation:

EOS Webcam Utility Beta
674
None
None
22 FPS
video
rgb
0.59 MP
1024×576
???
1.78
896.42 kB
479.51 kB
10.21 MB/s
126586
 
52.16%
51.91%
51.76%
22°
9.02%
by
on ‎11-12-2020 11:59 AM
I have attempted to install this webcam software twice. I only see the uninstall utility in my Applications folder. Same results with both attempts. the installation recognizes my Mac iOS version. Any ideas about why this is not installing? Thanks, Alan
by Harry Aaron
on ‎11-12-2020 01:45 PM - last edited on ‎11-12-2020 01:48 PM by Moderator

I'm using the EOS R with firmware 1.7 on a Mac Pro, and none of my streaming softwares (Zoom, OBS, Twitch Studio) are getting a feed from my camera with the 1.0 Official release of Webcam Utility. This is the message I'm getting:

 

1.png

by Alan PAOLETTI
on ‎11-12-2020 03:59 PM

Big Sur just came out today. Would love to upgrade. My operating system but Big Sur is not shown as a supported os yet, does anyone know if this works yet and if not when we might have an update?

by Mike Cargal
on ‎11-12-2020 05:23 PM

OK, I have the mac EOS Webcam utility installed.  So far, no joy.

 

I've tried my R5, and my 5dMk IV.  Using a 5k iMac on latest update of Catalina.

 

I've tried Zoom and OBS which both give the EOS Web Utility black screen with the X above a USB connector.  (just like Permalink)

 

When I tried Facetime, it wasn't listed as an option.

 

What is the simplest way to just determine that the software is installed correctly and communicating with the camera?

 

Once I've established that, I can try to work out what might be going on with a particular conferencing software.

 

So far the experience has been abysmal.  Just a dumb, blank stare back from the software with no indication whatsoever re: what to do to remediate whatever problem I might have.

 

(I'm not encouraged but the silence other posts have received in this forum, but I'll add my voice.)

by
on ‎11-12-2020 09:25 PM

Using a Canon EOS Rebel SL2 with the webcam utility. So far I had a video feed for about 10 seconds and ever since then I've gotten the status screen saying the LiveView is being utilized by another application. Problem being the only applications I have open are Firefox, OBS, and Preview (for troubleshooting the EOS Webcam utility). EOS Utility 3 is OFF and set to not open when the camera is plugged into the computer. Using Mac OS Mojave. I've restarted my computer as well as power cycled the camera to no avail. I also tried using the camera with Google Meet and had same issue. I've also tried relaunching Finder. What else can I do? Thank you

Screen Shot 2020-11-12 at 7.40.43 PM.pngScreen Shot 2020-11-12 at 8.21.36 PM.png

by Tim Peters
on ‎11-13-2020 08:39 PM
My devices: Macbook Pro 2016 // Camera canon 550dApple Single Dongle: https://www.apple.com/shop/product/MJ1M2AM/A/usb-c-to-usb-adapterSatichi Multi Dongle: https://satechi.net/products/aluminum-type-c-multimedia-adapter?variant=2265695125513I power the camera with a dummy battery. The camera never freezes and work like expected when connecting with single(canon original cable "usb-mini -> usb" )  to  (Apple Single Dongle "usb-usb-c")BUT
 
Whem i use a Satichi Multi Dongle that support USB 3.0 the image often freezes or never starts (80% of the times). Why does this happen. I only have 2 usb-c and run a 1080p hdmi screen on the Satichi Multi Dongle and a 1440p dp screen on the dp-->usb-c adapter. So don't have i single port for a camera only left and thought the old usb 2.0 canon cable would be the bottleneck. (So confusing)I have noticed that when launch the camera with the Apple Single Dongle it runs well and i can replug it to the Satichi Multi Dongle and it will still work. But if i start with the Satichi Multi Dongle it doesen't. Seems like starting with the single connection with the Apple Single Dongle tell the software something. This makes no sense to me. Any hints or tips, this is so close to working.
 
Example image of setuphttps://ibb.co/Wz6X2j1
by
‎11-14-2020 05:51 AM - edited ‎11-14-2020 06:13 AM
My devices: Macbook Pro 2016 // Camera canon 550d
Apple Single Dongle: link
Satichi Multi Dongle: link
 
I power the camera with a dummy battery. The camera never freezes and work like expected when connecting with single(canon original cable "usb-mini -> usb" )  to  (Apple Single Dongle "usb-usb-c")

BUT
 
When i use a Satichi Multi Dongle that support USB 3.0 the image often freezes or never starts (80% of the times). Why does this happen. I only have 2 usb-c and run a 1080p hdmi screen on the Satichi Multi Dongle and a 1440p dp screen on the dp-->usb-c adapter. So don't have a single port left for a camera only and thought the old usb 2.0 canon cable would be the bottleneck. (So confusing)
 
I have noticed that when launch the camera with the Apple Single Dongle it runs well and I can replug it to the Satichi Multi Dongle and it will still work. But if i start with the Satichi Multi Dongle it doesen't. Seems like starting with the single connection with the Apple Single Dongle tell the software something, not sure if the multiport confuses the software.
Also the camera seems to work more often if you use a normal battery instead of the dummy battery charger. 
 
This makes no sense to me. Any hints or tips, this is so close to working.
 
by Dan R
on ‎11-14-2020 12:26 PM

Well this sucks! I was using the beta on my T3i and it worked great, and my camera wasn't even one that was supposed to work. When I saw that the full version came out and the T3i was included, I was really excited to download and install it. 

 

After it worked for a few minutes with bars on the sides, it totally stopped working. 

 

Is this just a ploy to get me to upgrade my camera? Is there a link to the beta version so I can downgrade?

by JB78
on ‎11-14-2020 12:45 PM

Any word on support for Big Sur. I'm trying to get it working, but no luck so far.

by JB78
on ‎11-14-2020 01:06 PM

Update - I got it working with Big Sur. I wasn't getting a picture with OBS, but when I checked "Use Preset" under the Video Capture Device settings, suddenly the image appeared. 

by
on ‎11-15-2020 09:38 AM

This forum is built using fairly old technology... No ability to reply, or track specific sub-conversations... or be notified if anybody replies to your comments or to mention any user by name via tagging...  

 

Anyway- response to @Dan R:

Yes, same thing I experienced. I uninstalled the official release and reinstalled the beta. I too have a T2i (that isn't listed as supported by beta or by official release) and yet it works perfectly with the beta and has pillar boxes for the official release and stops working after ~30 minutes. So I suggest you uninstall and reinstall from the previously downloaded beta release (if you have it in your downloads folder).

by Marios
on ‎11-15-2020 10:30 AM

Hi everyone, first time today testing the webcam utility on my iMac Pro (i9) with BiG Sur update. It works with zoom and webex but it loses the signal very often. Im trying this with my 6D. I get the black screen with webcamutility logo. First I thought that it may be the cable (original in the camera's box - 1st time opening) and I tried another one but the issue still shows up frequently. 

by hackeco
on ‎11-15-2020 06:33 PM

Does anyone have any idea how to get the autofocus working on 5d3?

by Product Expert
on ‎11-16-2020 08:29 PM

Guiseppi.jpg

 

Greetings, Guiseppi

 

Prior to connecting the EOS Rebel T6 to your computer, let's make sure that the wireless feature on the camera has been disabled. Afterwards, let's connect the camera back to your computer with the USB cable.

Let's also close any applications that may be running on your computer, or in your task tray that may be connected to your camera, or using the camera’s LiveView video signal. For example: EOS Utility or any other application that may be connected to the camera.

 

If possible, let's try testing a different USB cable and connecting the cable to a different USB port. If you are still experiencing issues, then I would recommend to reach out to our phone support team. They can be reached at 1-800-652-2666, Monday through Friday between 9:00 am to 9:00 pm ET and Saturday between 9:00 am to 7:00 pm ET.

by Product Expert
on ‎11-16-2020 08:34 PM

pmora.jpg

 

Greetings, pmora

 

You may click on the following link to access the Getting Started Guide where it will provide screenshots of connection issues you may experience. It will be on page 13 of the PDF document where it will show the screenshot, the cause of the issue, and a solution.

 

If you are still experiencing issues using your compatible EOS or PowerShot G-series camera with the EOS Webcam Utility, then I would recommend to reach out to our phone support team. They can be reached at 1-800-652-2666, Monday through Friday between 9:00 am to 9:00 pm ET and Saturday between 9:00 am to 7:00 pm ET.

by Product Expert
on ‎11-16-2020 08:41 PM

AHC6D.jpg

 

Greetings, Alan (AHC6D)

 

There isn't an executable file to run and open the EOS Webcam Utility. It runs in the background after it's been installed. After installation, you may reboot your computer and then attempt to use your compatible EOS or PowerShot G-series camera with your video conferencing application. The utility allows for your video conferencing application to recognize the Canon camera as a video source and webcam.

 

You may click on the Getting Started Guide which will walk you step by step with installing and using the EOS Webcam Utility.

by Product Expert
on ‎11-16-2020 08:50 PM

HarryAaron.jpg

 

Greetings, Harry Aaron

 

The image you're seeing is due to the camera’s LiveView video signal being utilized by another application. We would recommend to please exit or close any applications that may be running on your computer, or in your task tray that may be connected to your camera, or using the camera’s LiveView video signal.

Since you have tested a handful of streaming applications, then let's check to see if the EOS Utility application is running in the background. If it is, then please close the EOS Utility application to allow the EOS webcam Utility to communicate with your EOS R camera.

 

If you are still experiencing issues, then I would recommend to reach out to our phone support team. They can be reached at 1-800-652-2666, Monday through Friday between 9:00 am to 9:00 pm ET and Saturday between 9:00 am to 7:00 pm ET.

by Kenyon Gerbrandt
on ‎11-17-2020 09:44 PM

The key: Chrome browser using the web-based application and NOT the stand alone apps. So when you go to Zoom, you will see the big blue button that says "Launch Meeting" then the browser dialouge wants you to "Open zoom.us" click cancel. Then click "Launch Meeting" again and when the browser dialouge wants you to "open zoom.us" again click cancel. Now you should see a new option on the web page "Having issues with Zoom Client? Join from Your Browser (click the blue link text) Viola! You should now be able to access your canon EOS camera via the Zoom browser edition. IF you have already enabled the "Always allow zoom.us to open links of this type in the associated app" (this means that any meetings you access via the Zoom website automatically open in the Zoom app installed on your computer) you will need to go back into Chrome-->Preferences-->Privacy&Security-->SiteSettings-->zoom.us then click "Reset Permissions" this should then allow you to force the "Join from Your Browser" option directly on the website.

 

There is a very similar series of steps for using the EOS Webcam Utility with Skype. Again the key is Chrome browser and DO NOT use the installed app...use the browser! This works and I don't have to quit Google Drive or Dropbox. 

by Gandalf
on ‎11-18-2020 06:03 AM

Having zero luck with EOS R on Big Sur *(11.0.1) trying to use FaceTime (5.0) on a 2018 Mac Mini. Could potentially be something I'm doing (or not doing), but there don't seem to be that many things I could do differently. 

by Devrim
on ‎11-18-2020 09:17 AM - last edited on ‎11-18-2020 09:21 AM by Moderator

Hi everybody,

I started to use it as beta version for few months now. I have an EOS R and connecting the usb c cable that came with my cam directly to macbookpro 2018 version with i9 processor. I managed to use it not only with the browser versions but also the standalone versions of zoom, teams, webex and also my photobooth app shows it as an option and works really well with it also. Of course sometimes it just shows the webcam utility logo, but after shutting camera down and unplugging and plugging ı managed to get it working hence %80. I upgraded to big sur for few days now and it still works as before.

After Canon announced the official version I upgraded but even tough it works it seemed to have a lower resolution than before. I switched back to the beta version and voila. resolution turned back to what it used to be.

I just wanted to share my experience and I have some advice for future updates:

Some sort of interface will be really usefull for

-controlling ang checking the connection rather thar trying to find if it is connected.

-we can see the input resolution with options to choose with the right hardware and get rid of the software limitation and let us to upgrade connection if we choose to do.

-Last but not least we can have a image correction options as brightness or color correction 

 

and a question:

the resolution I am getting is seems better than they are saying is it possible to measure it in realtime?

 

I hope it helps,

 

best regards

 

Devrim Ulusal

[Removed email address to protect privacy]

 

by dakota dotson
on ‎11-20-2020 10:39 AM

I keep getting the error message with EOS utility with the x mark on the cable. ive tried various cables and havent had any luck

by Pierre-Antoine
on ‎11-22-2020 02:05 PM

Like many other people before it seems:

The utility worked once. I was able to use my DSLR once. Since then I am only getting the error message that mentions that the source is used by another device (the camera icon, with the red warning sign.).

I tried:

 

- closing absolutely everything

- re-installing the software

- re-starting

- changing usb port

- changing usb A to usb C adapter

 

nothing seems to work

 

Any idea on how to solve this issue? I am extremely frustrated.

 

PS: I am using the version 1.0 utility app with an EOD 60D, on a 2019 mac (usb-c only) with MacOS Mojave, on Amazon Chime Conferencing webapp.

 

by 2fifty6
on ‎11-22-2020 09:12 PM

Why does the webcam utility work with FaceTime in High Sierra but not Mojave onward? What's different about those systems? Is that something that a future version of the utility can correct?

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