Hello Shay04,
First, we would want to make sure that you are downloading the Downloader setup file first. You make click on the following link to visit the page to download the app [CLICK HERE]. If you need to manually download the files, login to you image.canon account first. Once in the image gallery, you should see an icon in the top right corner of a folder with an arrow pointing upward. Click that link and you should see an option to Download. Once you click Download, a circle will be placed on all of your files. Check each one that you wish to download to your computer.
