11-23-2023 06:28 PM
Hello everybody
I am canon m50 mark ii user
I have a problem with using my canon camera as a webcam
Always shows this screen in all video apps
_using usb cable
_wifi is disabled
_i downloaded last version of webcam utility
Please help me instead of buying desktop camera
11-23-2023 08:21 PM - edited 11-23-2023 08:22 PM
Welcome to the forums. I’m sorry that you are having issues using your camera.
From where did you download the app? What installation instructions are you following? I am asking these questions because the EOS M10 does not appear to be supported by the EOS Webcam Utility.
https://www.usa.canon.com/cameras/eos-webcam-utility
Does your camera support Remote Shooting using the regular EOS Utility? Most of the early releases for the M Series of cameras were not capable of Remote Shooting, which means they cannot be remotelycontrolled by an app like the EOS Webcam Utility.
[EDIT] this is a hardware limitation, which cannot be corrected with a firmware update.
11-24-2023 12:44 PM
I downloaded the last version from official website
I can controlling my camera easy with mobile software app through WiFi or Bluetooth
Thank you for your attention, i hope my problem solve soon
11-24-2023 03:01 PM
@Mostafa39 wrote:I downloaded the last version from official website
I can controlling my camera easy with mobile software app through WiFi or Bluetooth
Thank you for your attention, i hope my problem solve soon
You probably need to shutdown any other app that can control the camera, as well as disable any services associated with those apps.
07/01/2024: New firmware updates are available.
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