EOS Utility Menu Grayed Out After Windows 10 Reinstall

[bashtop]

TEAM and ZOOM was was working fine last month on my windows 10 home.

I just make fesh install of windows 10 pro.

Digital photo professional, remote shooting look working fine.

EOS utility menu all gray -> not working

On driver detail, look that I use microsoft ...

I reboot but not working ...

[bashtop]

Any body can tell me if the 'Driver File Details' screen shot is normal?

[John_Q]

Hello bashtop,

EWU (EOS Webcam Utility) and EU (EOS Utility) cannot both have access to the camera at the same time. It sounds and looks like you want to use EWU. With EU installed, when you connect the camera, you need to make sure that the EU icon is closed in the bottom right corner of your computer screen before trying to access the camera using the webcam utility. EOS Utility is for downloading pictures or doing remote shooting. EOS Webcam Utility is what you use with Zoom and Teams.