EOS Webcam Utility only shows EOS Webcam Utility logo

[cfrank01]

I can't get the EOS Webcam Utility to show a preview image and it also doesn't work with Zoom.  All I get is a screen with a black background and the words EOS Webcam Utility.  I'm using Windows 11, Canon 70D connected to laptop with an HDMI cable.

[Anonymous]

I think that you need to connect the camera to computer using a USB cable with the webcam utility. Make sure that Wi-Fi is disabled in the camera when using USB.

[Sllewis4103]

If the subscription covered wireless and the device is paired properly why would we still get this error and need to connect via cable?

[Waddizzle]

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@Sllewis4103 wrote:

If the subscription covered wireless and the device is paired properly why would we still get this error and need to connect via cable?

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You missed the point.  Disconnect the HDMI cable.  The camera does not switch communication modes between wireless and USB on its own.  

Wireless communication is restricted to subscription mode only.  I am not certain as to whether or not your camera is supported for wireless communication.  Check the application specifications.

[Sllewis4103]

Sorry for the confusion. The original poster was using an HDMI cable. I got the same error only using wireless. Both cameras should be capable. Origins poster is using a 70D and I’m using the M50 Mk2

[Waddizzle]

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@Sllewis4103 wrote:

Sorry for the confusion. The original poster was using an HDMI cable. I got the same error only using wireless. Both cameras should be capable. Origins poster is using a 70D and I’m using the M50 Mk2

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Sorry for my confusion.  Please start a new thread for your issue.

Thanks, ahead of time.